An excellent organizational climate as a customer satisfaction strategy

An excellent organizational climate as a customer satisfaction strategy

A good organizational climate is one of the conditions that an employee always expects to find when entering a company. Human capital is the engine of any company and working to offer you the best conditions is a priority. Not only because of building the best conditions for its people, but also because a happy employee will be the best service provider for the client.

Hypernova Labs, as a leading company in the software development industry, is aware of this need. Since its inception, it has focused on building an organizational culture that allows the growth of its people and offers them the best possible climate. We know that we will be the best option for the client if we are cohesive and work in harmony internally.

The organizational climate

The organizational climate is defined as the environment where a person performs their work on a daily basis. This definition includes both work relationships in a condition of dependency and those that are developed independently.

Other definitions extend the concept to the employee’s internal perception of the organization that surrounds him and to the influence of external factors that shape his work. A combination of factors in its entirety.

Achieving an optimal organizational climate is decisive for a company when it comes to achieving its objectives. in the same way, it is decisive when it comes to offering its clients the maximum of their potential. A satisfied human resource and in tune with the organization is much more productive. It will bring any organization within reach of what it sets out to do.

Its fundamental pillars

The construction of the organizational climate is supported by several fundamental pillars:

The balance of the organizational structure in terms of the procedures and rules imposed.

As an optimal point is reached between flexibility and rigidity in terms of compliance, the worker will feel more comfortable and identified.

Employee sense of responsibility

It is vital that each of the members of the organization is aware of their levels of responsibility and decision-making. In this way, the levels of supervision must be adequately defined, granting each person the necessary autonomy.

The reward for a job well done

A good system of recognition and rewards for work satisfactorily completed contributes to improving the organizational climate. Even incentives to improve work in the short term offer benefits in that regard.

Encourage challenges and healthy competition
Offering the possibility of facing challenges with calculated risks and exceeding expectations awakens in employees an interest in healthy competition. In addition, it allows each person to discover their potential and work from it to exploit it in the best way. increases self-confidence and autonomy.

Promote good interpersonal relationships, both formal and informal

It is important to work so that human capital is related, always within the limits of respect for the other. In an organization, formal relationships are born, derived between pre-established work groups and informal ones, the result of daily friction. Both are necessary and contribute to building a good organizational climate, promoting a sense of group and belonging.

Sense of cooperation

It encompasses the spirit of help among the members of the organization, both horizontally and vertically.

Set productivity parameters

To the extent that the members of an organization understand what the dimensions are of what is expected of him, he will be able to feel identified and work to achieve it.

Positive conflict management and communication

Conflict does not have to be a problem. On the contrary, it is an inexhaustible source of opportunity if it is managed in the most productive way. At this point, fluid, open and two-way communication is vital. Everyone needs and must be heard and taken into account when making decisions.

Sense of belonging

Identification with the mission, vision and values of the organization is vital. To the extent that each member feels part of and committed to their group, its objectives and its values, they will guide their efforts to achieve them. She will feel them as her own and will defend them whenever necessary.

Hypernova Labs and its commitment to human capital

As an organization, we are committed to our human capital since we are aware that their well-being is the well-being of the organization in general and, consequently, that of the client. For this reason, we have dedicated ourselves from the beginning to creating an adequate organizational climate for the better development of our staff.

Our strategies include:

  •  Processes of induction to the employee in which he will be able to know what are the responsibilities and tasks assigned to him, from the hand of colleagues with more experience who will be his guide when starting.
  •  We offer working hours appropriate to the labor reality of our country. Even the possibility of flexible hours and places of work, according to the nature of the activity, with prior authorization.
  •  At the level of salary compensation, we understand all the factors that affect its determination. Our policies contemplate the recognition of professional achievements, fulfillment of responsibilities, exceeding standards and even growth at the salary level of the market.
  • Benefits at the level of health services and policies.
  • Academic preparation and constant professional updating in technology and all the necessary disciplines is a priority for us. For this reason, we offer our staff the possibility of continuing and expanding their knowledge with financial support if possible. In the same way, they have at their disposal the possibility of obtaining the necessary certifications according to the role that the employee occupies, at no cost.
  • We encourage good interpersonal relationships as part of the growth and enrichment of the organizational climate. The premise is to maintain respect among its members and the vision of diversity and inclusion present at all times.
    And, as a software development company, we never lose sight of the needs of our developers:
  • Continuous training at a technological level, either formal, with group meetings or acquisition of the necessary software and hardware.
  • Motivation from new challenges and work in multidisciplinary teams. We understand the need and benefits of building a chain of knowledge and collaboration. For this reason, we encourage training and participation in projects, both for those who start and for the most experienced.
  • Training in terms of leadership and additional leadership for all those who require it according to their role.

We are what the client needs because we are committed to our goals and values ​​to achieve it

An organization whose members are committed to its values and the achievement of its objectives becomes the best option for its potential client. It has a human resource in the best disposition to offer the best result and with the best skills to interact with the client. Hypernova Labs is able to connect with its client from the first moment because it has reached internal harmony and we continue to work on it daily.

It is always said that what we see is the reflection of who we are internally and, at the organizational climate level, it is fully fulfilled. We work to be by your side and satisfy your need for state-of-the-art technology solutions. Whether at the level of software development in general, mobile applications, cloud services, or user experience, we have what you need. And our staff is ready to make your experience the best. Bet on us and you won’t regret it.

Electronic invoicing: a technological challenge in Panama and the world

Electronic invoicing: a technological challenge in Panama and the world

Electronic invoicing is advancing rapidly in the world. At the same time, the development of applications that facilitate this process for all stakeholders has gained strength and relevance. Hypernova Labs, always at the forefront and hand in hand with its excellent team of developers, has dedicated itself to creating solutions for companies, government entities and clients that require it.

Electronic invoicing implies a change in mentality and working methods traditional. It is there where the applications play a fundamental role. They become the best allies in the billing process, allowing customers to adapt to current legal and tax regulations and, beyond that, take a step in the digital transformation within their environment.

By Alegri-4freephotos

Electronic invoicing: a technological challenge in Panama and the world

Electronic invoicing and its advantages

When we talk about electronic invoicing, we refer to the process of issuing digital document of a fiscal nature. It has two basic elements:

    • Data message based on universal, open, non-proprietary standard: XML, Extensible Markup Language.

    • Electronic signature based on Public Key Infrastructure, which gives it the necessary security in terms of identity authentication, data integrity and confidentiality.

    • Data certification which guarantees fiscal validity, verified by an authorized third party who will issue a certificate approving both the format and the veracity of the electronic signature.

Environmental benefits

Electronic invoicing offers many advantages in different areas. At an environmental level, the impact on the environment is significantly reduced by eliminating the use of paper. It is estimated that, to prepare one million invoices, 10,000 kg are required. of wood. The issuance of invoices in digital format will reduce the felling of trees by reducing 0.72 Tm CO2 emissions. This has a direct impact on the conservation of forests, better use of water resources and a reduction in environmental pollution.

Administrative advantages

Regarding administrative processes, we find:

    • Time saving and process optimization. Billing time is reduced and the process between companies and clients is streamlined. In the specific case of B2B (company-company) and B2G (company-government entities) electronic invoicing, internal processes are streamlined and communication improves. Likewise, the exchange between the actors involved is facilitated.

    • Avoid human errors. By having an electronic invoicing system, the possibility of human errors when preparing the invoice is minimized since it is an automated process, adjusted to specific parameters.

    • The information will be centralized. As it is a digitally controlled process, the information will be centralized in a single place and available for use in real time, either for paperwork and even for vital decision-making processes.

    • Avoid falsifying invoices. Electronic invoicing by its nature has all the necessary mechanisms to ensure its veracity and comply with the parameters imposed by the corresponding government agencies.

    • Streamlines internal procedures. The availability of the invoice in real time facilitates all the processes associated with invoicing, especially in the accounting and administrative aspects since it allows keeping records on time.

Financial advantages

    • Reduction of printing, storage and document management costs. They reduce the costs associated with the use of paper and printing at the time of issuance, as well as the procedures for receiving and validating external invoices. Likewise, there is a palpable saving by eliminating any expense that is generated by the need for storage and maintenance of physical files. Invoices are stored on servers, safeguarding their integrity and security.

    • Streamlines collection times and income of resources. It reduces the time of billing and notification of the collection to clients, which streamlines the collection processes and the planning of payments to suppliers. This allows to fully comply with the internal policies of collection and payment to suppliers.

By Andrea-Piacquadio-Pexel

What should we evaluate when purchasing an electronic invoicing application?

When making the decision to start the electronic invoicing process for your company, you must make an important evaluation of the systems available in the market to handle this process.

This evaluation must take into account the following points:

    • It must have the approval of the corresponding government entities                                                                                                              
    • Offer a customer search system

    • Consider the need or not of a 100% online system, according to the volume of operations and size of the company

    • Have data backup

    • Technical support when required

    • Constant and automatic updates

Hypernova Labs offers its clients Aludra Cloud, an ecosystem of applications, as its own words put it, that offers excellent options to companies, including electronic invoicing.

Aludra Cloud allows you to manage your sales from anywhere through your Floor Sales application. You can even create and send estimates and invoices if you wish. You can also include your e-commerce portal and make a comprehensive catalog of products and services available to your customers in a mobile application. It offers the facility to customize your catalog, manage offers, perform operations, and create a customer database from customer interactions.

One step further and meeting the needs of the business environment in Panama, Aludra Cloud has an Electronic Billing module, adapted to your needs and the rigorous legal specifications. It has an authorized technical service and is designed to adapt to any system, which facilitates the integration process.

Do not hesitate. Step up and start your electronic invoicing process. Hypernova Labs has everything you need to make this process a light, challenging and technologically advanced journey.