You are probably wondering what RPA is. We could give you a definition right away, of course. But it’s easier to take it by the hand and give you a chance to visualize what it is and the incredible potential it holds for every company.
Let’s imagine an employee at his desk reviewing a massive mountain of customer requests. He must allocate his time in the best possible way. Filter the data from each application, sort through the applicants, and determine which service best suits their characteristics. You will undoubtedly do your best, but it will take you a long time, affecting the response time to the customer.
It may be the case of an insurance company or a company in the financial sector. The options are immense, but the solution to this common situation today lies in RPA or Robotic Process Automation.
What is Robotic Process Automation?
- Control existing applications
- Process transactions
- Record data
- Elaborate responses
- Communicate in a coordinated manner with other systems.
It offers the possibility of automating any process carried out by a worker, which involves a high volume of data, is repetitive and routine.
It facilitates the management of large volumes of data and the integration of workflows efficiently in an organization.
Advantages of implementing RPA in your company
Opting for robotic process automation in your company is not a decision to be taken lightly. It requires a thorough analysis and diagnosis of processes to define which areas are susceptible to RPA. Always with the basic premise: to automate routine, repetitive, and data-intensive tasks.
The main advantages offered by RPA are the following:
Favorable change in the destination of your workforce’s working time.
Automation will allow you to free your staff from repetitive and cumbersome tasks that consume their time and are not being performed as efficiently as possible. Handing those tasks over to a software robot that will work 24/7 and deliver results in less time will allow your staff to channel their time and effort into activities that are much more productive for the organization.
There are even studies that show that the employee’s commitment to the organization increases. Job and personal satisfaction increase as they feel involved in activities that contribute more significantly to the organization and fulfill its objectives.
Reduction of the time of specific tasks in a project.
By having a software robot to streamline repetitive tasks and large volumes of data, less time is spent, which will impact favorably on the development of projects that feed.
Improved customer service quality
Undoubtedly, all those tasks that aim to provide solutions to customers will improve in real-time. Either by reducing the response time to their requirements or by delivering better quality products and services.
Significant cost reduction
A software robot can work 24/7 and do the work of several employees easily and quickly. This translates into a better distribution of the existing workforce for activities and their contribution to the organization. Also, a reduction in the need to incorporate a new crew with the associated costs.
A robot can be programmed to work without making errors, which increases the reliability of the results it delivers and minimizes the rework they cause.
The success of RPA in different sectors
Process automation has proven its effectiveness in different sectors of the economy. In the financial industry, they are an excellent tool for transaction processing, administrative work, and certain initial levels of customer service.
A critical mention goes to the automation of the customer onboarding process. This has found in RPA a space to grow and offer customers a fast, efficient operation with all the necessary security guarantees.
In the service sector, robotic automation of processes has been incorporated to create, correct, and send service orders, inventory control, and customer service in standard cases.
And so, the experience is being repeated in many other organizational world areas that daily seeks solutions to optimize its processes and improve its efficiency. In the short term, the combination of Artificial Intelligence and Machine Learning will add one more factor of innovation and technology that will make RPA a necessity in the future.
The transformation of the human factor and its role in the organization
An organization’s human factor remains its most valuable asset. Even when the digital transformation has imposed new challenges at the work level, employees are still at the forefront of the most critical projects, providing the spark and strength that only people committed to their dreams have.
Therefore, faced with the RPA, the question arises about its effect on staff: will they feel displaced, will they lose importance in the future, what does this new stage hold for them? Recent studies offer fascinating results on its impact on human capital.
In terms of personal satisfaction, employees feel more at ease with their new job assignments. The necessary reassignment of tasks entails placing them in activities where intellectual reasoning is essential and increases their interaction with customers. This favorably influences their mood and the way they perceive themselves within the organization. In the same way, the use of creativity increases notably.
There is indeed fear of job insecurity and lack of legal protection. Still, a well-structured RPA process in an organization has considered this situation first and foremost. It seeks to avoid the most significant possible damage to human capital.
Those responsible for the transformation are engaged in assessing a new organizational structure into which employees fit, with new roles and responsibilities in line with the change. It is an opportunity to grow and integrate them into the digital transformation that is in the environment.
Hypernova Labs is your ally when it comes to taking the first step.
Sometimes change brings uncertainty but, in the hands of reliable people, it becomes an exciting adventure. Facing the decision to robotic process automation (RPA) in your company is a big one. And it requires the support and advice you need to act in an informed and appropriate manner. Hypernova Labs has the experience and expertise to provide you with the solutions you need depending on the nature of your business.
If you want to optimize your processes and make RPA an element of change in your organization, have a coffee with us, and let’s talk about change. You dream, and we make it happen.